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User Accessibility

Accessibility Statement

We are committed to making all of our internet services accessible in accordance with the Equal Rights for Persons with Disabilities Law, 1998 and various accessibility regulations.

Adjustments are available across all our services, including:

  • Customer service centers – by providing accessible information (via email)

  • Contact methods with service centers – by phone

  • Websites – by ensuring site accessibility

Website Accessibility

We believe in and work towards equal opportunities in the digital space for people with various impairments, as well as those using assistive technologies to access computers. Therefore, the site has been designed according to the Israeli Standard for Web Content Accessibility and complies with WCAG 2.0 Level AA guidelines. This standard is identical to the guidelines set by the international W3C organization.

Accessibility Information

  • This site complies with the requirements of the Equal Rights for Persons with Disabilities Regulations (Service Accessibility Adjustments), 2013.

  • Accessibility adjustments were made according to the Israeli Standard (IS 5568) for internet content accessibility at Level AA and WCAG 2.0.

  • Tests were conducted for maximum compatibility with Google Chrome.

  • The site provides a semantic structure for assistive technologies and supports keyboard navigation using arrow keys, Enter, and Esc for exiting menus and windows.

  • Optimized for display in common browsers and mobile use.

  • For best results with screen readers, we recommend the latest NVDA software.

  • If you encounter an inaccessible document or video, you can contact our Accessibility Coordinator, and we will make the content available to you.

  • Accessible information formats – the company provides information in accessible formats free of charge for people with disabilities. To request accessible information, please contact our Accessibility Coordinator (details below).

Contact for Accessibility Requests and Suggestions

We are continuously working to improve accessibility as part of our commitment to ensure inclusive service for all, including people with disabilities.

Since the site is updated regularly, some areas may still require additional accessibility adjustments despite our efforts.

If you encounter any accessibility issues or malfunctions, please let us know.

Accessibility Toolbar